Eva Business Learning

TRAINING COURSE: Interview Skills for Business Analysts

Suitable for:

Business Analysts; Requirements Analysts; anyone who is involved in systems investigation.

Duration: 1 day

Orientation: Predominantly practical, with emphasis on the preparation of interviews, preparation and critique of questions, establishing rapport, questioning techniques and scribing the interview.

Objectives:

By the end of the course the delegates will:

• Be able to plan a requirements interview.
• Be able to establish and maintain rapport with different levels of user.
• Understand a variety of questioning techniques.
• Be comfortable taking notes while interviewing.

Content:

• Plan for an interview, knowing 'who', 'when' and 'where' (and 'why')
• Pitching the right question at the right level
• Making and breaking rapport
• Understanding different questioning techniques
• Problem situations that could arise and how to handle these
• Note-taking
• Ensuring how to get the most out of an interview
• Mapping techniques to situation

This material is indicative of the standard course content. The precise content would be tailored to meet your organisation's specific needs and objectives.

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Enquiries to training@m-eva.co.uk, or telephone 07949 818522

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